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FAQs

 

Q: Exchanges/Returns

NO Refunds or Exchanges on:
--Shoes with added soles( little walker or Big runner)
--Sale Items/ Discontinued Items
-- After 30days
--on special orders
--on narrow/or other alterations
(If you send back without following these above rules for returns your return will be sent back and not processed)
If you are unsure if your product qualifies to be returned/exchanged please email me with number to find out [email protected]

If you are eligible for a return please follow link below to get label

order will be refunded(minus shipping cost) 1-3bus days from time it is received 

STARRY KNIGHT RETURNS PORTAL

Q: what size should I order?

SIZING INFO: Ages are just an estimate. Best way to find the correct size: Measure baby/child foot on flat hard surface. Order 1/2” inch bigger for wiggle and room to grow. Length of sole measurements from outside of shoes. Please look closely at sizing chart to select correct size prior to ordering.t  NEW STARRY KNIGHT SIZE CHART: measure foot on hard flat surface and add 1/2"(little less for narrow or slightly more wide)to measurement to get correct SOLE LENGTH.



 Q: Coupon Codes

A: Coupon Codes Must Be entered at checkout. We can not add discount  after purchase. Can not combine more than one discount per purchase. Thanks for your understanding!

Q: Lost/Stolen Package, Incorrect Address

A: We are not responsible for items after they are shipped via USPS First Class Mail. Please check that your address is correct before confirming order so we  can minimize lost/undeliverable packages. Thanks so much for double checking info on your account